All sales are final and no refund will be issued.

IT SQUARE Returns and Replacement Policy

At IT SQUARE, we are dedicated to providing you with a seamless and satisfactory
shopping experience. Please carefully review our comprehensive Returns and
Replacement Policy, designed to address concerns and ensure your confidence in
choosing us as your preferred shopping destination.
Initiating a Replacement Request:
You may initiate a request for the replacement of a product within 5 days from the time the
product is delivered to you (“Replacement Period”) if:

1. The product is received in a physically damaged condition (to be reported within 24
   hours of delivery or before activation of products like Mobiles, Tablets, Laptops, whichever
   is earlier).
2. The product is defective or not in working condition.
3. Parts of the product or accessories are missing (to be reported within 24 hours of
   delivery or before activation of products like Mobiles, Tablets, Laptops, whichever is
   earlier).
   Package Integrity:
   All our packages come with “Tamper Evident Void Seals.” Ensure that you do not accept
   packages with tampered seals. Acceptance of a tampered “Void Seal” or a damaged box
   will disqualify you from any replacement claims.
   Conditions for Replacement:
   To be eligible for a successful replacement pick-up, you must keep the product in its
   unused, original condition. Ensure you have the original invoice/sale receipt, brand outer
   box, MRP tags attached, user manual, warranty cards, and original accessories in the
   manufacturer’s packaging.
   Replacement Process:
   If you believe a product is subject to replacement, register a request on the IT SQUARE
   platform. We will verify if the defects or damages claimed are acceptable or if they result
   from our default. Verification may include requesting images of the damaged product or
   scheduling a call or visit for assessment.
   Replacement Conditions:
   Your replacement will be processed only if the specified conditions are fulfilled, such as the
   product being provided in its original condition with the price tag intact, matching serial
   number/barcode with our records, intact brand outer packaging, and all accessories.
   Non-Replacement Situations:
   
4. We will not replace a product if:
5. You ordered the wrong product model, color, or incorrect product.
6. You fail to request a replacement/complaint within the
   Replacement Period.
7. Products like Mobiles, tablets, laptops are found activated during
   investigation.
   Any damage caused by improper use, modification, or depreciation
   for other reasons will not be considered a quality problem. Our
   decision in this regard is final and binding.
   Any damage caused by improper use, modification, or depreciation for other reasons will
   not be considered a quality problem. Our decision in this regard is final and binding.
   No Return or Refund Policy
   As per IT SQUARE’s policy, there is strictly no return or refund applicable to any products.
   In the case of damaged products, we will replace the product.

Consumer Protection

All returns are governed by the provisions of the Consumer Protection (Fair Trading) Act of
India.

Contact Information

IT Square/Royal Online Bazaar

• Address: Basement New Prerna CHS LTD, close to Modi Hyundai showroom, landmark Panch Pakhadi Teen Hath Naka, Thane West , Maharashtra, India 400602.
• Telephone: 02225412739
• Mobile: +917410144465
• Email: [support@myitsquare.com]
  Important Note:
• All decisions made by IT SQUARE /Royal Online Bazaar are final.
• Our Returns and Exchanges Policy is subject to change, and any updates will be
  communicated through our official channels.
  We appreciate your understanding and cooperation. If you have any questions or
  concerns, please feel free to contact us using the provided contact details, including our
  support email at [support@myitsquare.com]. Thank you for choosing IT SQUARE